MONA Integrated Information Management System

A. Objectives

The Museum of Old and New Arts (MONA) was opened on January 21, 2011. It is the largest privately owned museum in Australia. It is based in Tasmania, Australia. The information about the museum is predominantly available locally. The primary objective of this operational plan is to develop a knowledge management system that will promote the development, management, and sharing of information about the museums collection and organized events by means of an integrated approach that is secure, efficient, cost-effective, and, most importantly, customer-oriented (Blackaby & Sandore, 1997).

Several factors have been considered in the course of designing the operational plan. First, the museum has been founded only five years ago, but it is not known well beyond the borders of Australia, which calls for an increased access to information about the museum, its art collection, and events organized by the museums management by making such information public. The designed system should not compromise the integrity of these pieces of information when they are accessed over the Internet via the museums official website or social media platforms and alternative electronic media. In addition, it is necessary to enhance user satisfaction through an integrated approach that enables personalized customer service and support.

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A.2 Resources

The development and implementation of the proposed knowledge management system require technical and financial resources. There is a need for a system architect and analyst who will plan, develop, test, and maintain the computer system that will assist in the knowledge management. Consequently, the appointed architect and/or analyst will need such resources as web servers and desktops to successfully implement the system. As a result, the museum needs financial support to acquire some of these resources.

Currently, MONA has its own website and social media pages that provide certain information to potentially interested parties and individuals. These resources will be used as the platforms that will provide the information to different categories of customers. The social media platform will be used to provide personalized brand information, while the organizations website will serve to spread general information. In addition, certain museums computational resources will help to make information available to customers, employees, and all stakeholders internally. Finally, the broad financial base of the organization will be invaluable in meeting the plans financial needs.

A dedicated web server and GIS technologies, which will allow to improve location access by the public, will act as additional resources. Currently, the organization does not have a dedicated server; thus, contracting Amazon for its Amazon Web Server services will be essential in this plan, which will help to improve the efficiency of the system as well as achieve cost-effectiveness.

The considerations that have been applied in determining the abovementioned resources are support network availability, the efficiency of the designed system, the likelihood of the improved customer satisfaction, and the profitability of the entire project.

A.3 Promotion and Support

The plan requires leadership support as well as support from all MONAs stakeholders, including customers and employees. Leadership support will enable to implement the program, while the support of MONAs stakeholders will ensure the long-term success of the project.

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More specifically, the plan will need support from the financial and human resource departments. The financial departments support is essential in the planning phase to determine the cost of the projects implementation. The HR departments assistance will be vital in conducting change management among staff members and stoke-holders (Meadows & Wright, 2005). Potential customers are encouraged to contribute to the implementation of the program as well.

The internal promotion will take the form of meetings. Meetings will be held at every phase of the development of the plan to ensure that all employees participate in the buy-in. Moreover, leaflets will help communicate essential concepts in a friendly manner to all other stakeholders externally.

B. Quality Assurance and Continuous Assessment

To successfully implement the project, there is a need for business intelligence (BI) tools that will help to monitor and evaluate the overall effectiveness and response to the system. One of the essential tools is a dashboard that will present various metrics of the system, giving an overall view of the system regarding its efficiency and stakeholders responsiveness.

The use of standard-based tools and systems will be enforced at all levels of the system to ensure that users follow the regulatory policies governing management information systems.

Regular system checks and cyber-security measures will be required to ensure the system works perfectly and that it does not compromise the data and information available in the database. One way to ensure this continuous improvement is to conduct regular system updates and install relevant patches when necessary.

C. Managing Use of System

The performance of the system will be based on the security measures in place, the ability to enable search through documents, version control, and subscription capabilities. The evaluation will be based on the number of data breaches reported, the number of searches conducted via the website, the number of customer subscriptions, and the availability of the access to the catalog based on the latest version of the system.

The table below presents a contingency plan for potential risks.



Software alterations

Intentional deletion, insertion, or modification of operating systems or application programs that compromise data integrity, availability, and confidentiality by authorized or unauthorized users.

Bandwidth usage

The usage of the network that points to a malicious activity that is likely to affect the network availability for other authorized users.

Electrical disruption

Electrical interference in the smart grid system that points to electrical noise, which signifies malicious activity

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D. System Review

The strength of this operational plan is that it enhances access to the information on the museums activities and its collection while ensuring user network security. The plan enhances brand loyalty and equity online, guaranteeing brand awareness across the globe and increasing visits to the museum. Its inherent weakness is the reliance on the Internet, which means that the accessibility and efficiency are based on the network availability and security (Kavakli, 2001).

The system addresses the need for the organization to become global and increases its footprint across the world. This is because the information about the museum is made widely available through the system that allows to efficiently share the necessary data via multiple platforms.

I would recommend contracting a managed service provider (MSP) to help curb the risks involved in database management. Besides, this will enable the museum to reduce expenditures by embracing the much cheaper thin clients approach, which allows to access data from a remote database. In addition, the MPS utilizes powerful remote computing resources that would otherwise be expensive to acquire and maintain and to improve data recovery procedures in case of accidents.

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